TS RERA Complaint: How to File a RERA Complaint?

Buying property can be a daunting task, especially when things don’t go as planned. In Telangana, the Telangana State Real Estate Regulatory Authority (TSRERA) is the body that oversees real estate activities and ensures that the rights of home buyers are protected. If you’ve encountered issues such as delays in possession, poor construction quality, or false promises by developers, filing a complaint with TSRERA can be a powerful resource. This guide will walk you through the process of filing a complaint with TSRERA.

What is TSRERA?

TSRERA is established under the Real Estate (Regulation and Development) Act, 2016 (RERA) to regulate the real estate sector and protect the interests of home buyers. It mandates that all real estate projects must be registered with TSRERA, ensuring transparency and accountability from builders and developers.

When Should You File a TSRERA Complaint?

You should consider filing a complaint with TSRERA if you face any of the following issues:

• Delay in project completion or possession of property
• Misleading advertisements or false promises by the builder
• Construction quality is not as per the agreed terms
• Changes in project layout or plans without consent
• Non-issuance of necessary documents like Occupancy Certificate

Step-by-Step Guide to Filing a TSRERA Complaint

Step 1: Gather Necessary Information

Before filing a complaint, ensure you have all the relevant documents and information, including:

• Your contact details
• Details of the builder or developer
• Details of the project (registration number, location, etc.)
• Copies of the agreement for sale, payment receipts, and any correspondence with the builder

Step 2: Register on the TSRERA Website

1. Visit the TSRERA Website: Go to the official TSRERA portal.
2. Create an Account: If you don’t have an account, create one by providing your basic details and verifying your email address.
3. Login: Login to your account using your credentials.

Next, Step 3: Navigate to the Complaint Section

1. Find the Complaint Form: After logging in, look for the ‘Complaint’ section on the dashboard.
2. Select ‘File Complaint’: Click on the option to file a new complaint.

Step 4: Fill Out the Complaint Form

1. Personal Details: Enter your details such as name, address, contact number, and email ID.
2. Project Details: Provide details of the project and the developer against whom you are filing the complaint.
3. Complaint Details: Clearly describe the issue you are facing. Be specific and include dates, amounts paid, promises made by the builder, and how they have been breached.
4. Supporting Documents: Upload all relevant documents such as the agreement for sale, payment receipts, emails, and any other proof that supports your complaint.

Step 5: Pay the Complaint Fee

TSRERA charges a nominal fee for filing complaints. The fee can be paid online through the portal using a credit/debit card or net banking. The fee schedule can be found on the TSRERA website.

Step 6: Submit the Complaint

After filling out all the required details and uploading the documents, review your complaint for any errors or omissions. Once you’re satisfied, file the complaint.

Step 7: Track Your Complaint

Following submission, you will receive an acknowledgment with a complaint number.

You can use this number to track the status of your complaint on the TSRERA website.

Step 8: Attend Hearings

TSRERA will review your complaint and may call for hearings. Be prepared to attend these hearings and present your case. Ensure you have all original documents and any additional evidence that might strengthen your case.

Step 9: Follow Up

Stay in regular touch with the TSRERA office and follow up on your complaint’s progress. You can check updates online or by contacting TSRERA directly.

Conclusion

Filing a complaint with TSRERA is a structured process designed to protect the interests of home buyers. By following the steps outlined above, you can ensure that your grievance is heard and acted upon. Remember, it is crucial to maintain all records and documents related to your property dealings to present a strong case. With TSRERA’s support, you can seek redressal and ensure that justice is served.

Frequently Asked Questions (FAQ’s)

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